Refund policy

Whiskeroo Return & Refund Policy

Return Eligibility

We offer a 14-day return or replacement window for items that arrive damaged, defective, or incorrect.

If you receive a faulty, broken, or wrong item, please contact us within 14 days of delivery at whiskeroo@timalo.online with your order number and clear photos of the issue.

Please note:

Because Whiskeroo works with multiple global suppliers, returns are not sent back to our U.S. address.

Our support team will coordinate directly with the supplier to resolve your issue as quickly as possible.

Non-Returnable Cases

We do not accept returns or exchanges for the following:

Change of mind (buyer’s remorse)
Wrong size or color ordered
Sale, clearance, or final-sale items
Items without their original packaging or tags
Products damaged by misuse after delivery

Damaged or Wrong Items

If your product arrives damaged or not as described, email whiskeroo@timalo.online with:

Your order number
Photos or video showing the issue
A short description of the problem

Once approved, we’ll either send a replacement or issue a refund according to supplier policy.

Refund Process

Once your claim is approved, refunds will be processed back to your original payment method within 7–10 business days.
Please allow additional time for your bank or card provider to complete the posting.
If more than 15 business days have passed since your refund approval, contact us again at whiskeroo@timalo.online.

Non-Delivery (Lost Package)

If your item has not arrived within 45 business days, please contact us.

We will investigate with the supplier and issue a refund if confirmed lost.

Contact

For any return, refund, or product issue, reach out anytime:

📩 whiskeroo@timalo.online

We aim to respond within 24 hours on business days.